Frequently asked questions
Are the prices in the stores the same as on the website?
Discounts are valid online only. In physical stores, the discount is applied when scanning the discount card, and if you bring a container for recycling, +3% is added, or 5% if you don’t have a discount card.
Can I pay with a card issued by another bank? (The website shows maib/MICB)
Yes — any bank card (Visa/Mastercard) works.
Why didn’t I receive my birthday promo code?
Most often, either the birth date is not completed or confirmed in your profile, or the email ended up in the Spam/Promotions/Updates folders. Please check all folders in your email. If you don’t find the message, contact us via online chat and we will resend/activate the code manually.
Can I use my birthday promo code in-store?
Yes. Show the code at the store (on your phone or from your email).
Why is cash payment in-store not available for online orders with “store pickup”?
Online orders with “store pickup” must be paid online only.
How can I apply a discount card to my online order?
You can use your discount card in our physical stores. Online, all products are already discounted by 14%.
If I place an order today, when will I receive it / How long does delivery take?
Delivery in Chișinău is carried out within 24–36 hours and is free for orders over 199 MDL. Outside the city, delivery takes 2–3 business days; it’s free for orders over 450 MDL, and costs 75 MDL for orders up to 450 MDL.
Comenzile plasate sâmbătă și duminică, vor fi prelucrate și expediate luni. Operatorul neapărat va lua legătura cu Dvs!
How can I use Beautycoins?
What they are. Beautycoin is our internal currency, which you can use to purchase care products exclusively from the “BEAUTYCOIN” category on the website.
How to earn them. For every 550 MDL you spend online, you receive Beautycoin in your MoonGlow account. The higher the value of your order, the more Beautycoin you accumulate.
How to use them. Add products from the “BEAUTYCOIN” category to your cart, and at checkout, pay with the Beautycoin available in your account.
Physical → electronic Beautycoin. If you have physical Beautycoin, we can convert them into electronic Beautycoin in your account — contact us via online chat, and a consultant will quickly make the conversion.
Can I pay for the order with a gift certificate?
Definitely! The online order can be paid with the gift certificate, indicate its amount in the comment when completing the order and the operator will definitely recalculate.
(You can pay the price difference upon receiving the order)
Do you have original cosmetics?
Yes. At MoonGlow, you’ll find 100% original Korean cosmetics. All valid certificates are available on the website (we can also send them upon request).
Why did I place an order but haven’t received the product?
Rarely, the “out of stock” status may not update instantly. The system might show the product as available, but during order processing, it may turn out that the product is sold out. Due to this synchronization delay, the item may be out of stock. We refund the money for the missing product and offer a replacement or an alternative.
18% discount on your first order: how to get it and how it’s applied.
The 18% discount is granted once to new MoonGlow customers for their first order.
Sign up on the MoonGlow website with a valid email. Within a few minutes, you’ll receive the promo code by email. If it doesn’t appear, check your Spam/Promotions/Updates folders.
Add products to your cart and go to checkout → enter the code in the “Promo Code” field → click “Apply”. (The 18% discount is calculated from the original product price.)
Important: The first-order discount applies online only.
