Delivery and payment

Delivery terms and conditions

We deliver across the Republic of Moldova, except Transnistria.

Delivery within the city of Chișinău (including MoonGlow stores) is free for orders over 199 MDL.
For orders up to 199 MDL, the delivery cost is 50 MDL. Standard lead time is 24–36 hours on business days; deliveries are made between 11:00 and 17:00.
Important: during peak periods (Black Friday, Christmas, seasonal sales), lead times may be longer. Orders placed before 10:00 will be delivered on the same day. Orders placed after 10:00 will be delivered the next day. These terms do not apply during promotions and discount periods.

Store pickup. Orders placed online with the “store pickup” option are processed at the warehouse and couriered to the pickup point. Order release is available until 20:00.

Fast-delivery. If you need urgent delivery within 2–3 hours in Chișinău, select Fast-delivery at checkout; an additional MDL 100 fee applies.
Important: available on business days for orders placed between 09:00 and 15:00.

Rest of Moldova (outside Chișinău). Delivery fee is MDL 75 for orders below MDL 450; free for orders from MDL 450. Transit time is 2–3 business days. Orders placed on weekends/public holidays or after 10:00 are processed on the next business day.

Postal shipping. Nationwide shipping is also available via parcel through our partner Poșta Moldovei.

 

International delivery

Available options include express courier, coach/bus services, and hand-over via acquaintances/relatives in Chișinău. We will contact you to confirm the method and order readiness. Additional charges apply based on parcel weight.

Customs & duties. In some cases, the customs authority in your destination country may require customs clearance. MoonGlow cannot influence such procedures and is not responsible for any additional taxes/fees charged by local customs. If a parcel is refused, return shipping is at the customer’s expense.

In Romania, customs clearance is charged for all parcels (from €0). In other EU countries, fees apply for each order from €45. The need and exact amount of customs charges are confirmed with the operator.

 

Return

According to Decree No. 1465 of 08.12.2003, MO248-253 / 19.12.2003, No. 1530, Appendix 2, clause 4 (modified by PP1188 of 02.11.2007, MO175 / 09.11.2007), perfumery and cosmetic products are not subject to exchange and return.

 

Payment methods

• Payment on the site – MIA,  Paypal, Google Pay, Apple Pay, Up Cadou or Card (including LiberCard and gama cards);

• Delivery to any store –  Card payment online, Paypal.

• To the courier upon receipt – Orders with delivery on the territory of the Republic of Moldova can be paid by card online or in cash on receipt.

Important! When placing your order online, be sure to specify the form of payment!